Let's start with the Representa

1. If you are an organization of the Administration of the Generalitat, you must contact the organizational unit, or equivalent, of your department who will tell you how to proceed since you must use this service with the Generalitat's own criteria that are given by the Office of Innovation and Digital Administration (OIAD) together with the Center for Telecommunications and Information Technologies of the Generalitat (CTTI).

2. If you are any other public sector organization in Catalonia, you will find the procedure to request the service, at EACAT Procedures > Consortium provider AOC, CAOC Service – Service request > Procedure “Request for registration and modification of AOC services” .

It is important that you consider:

• That the form must be downloaded from the organization requesting the service.
• To download the registration form, the EACAT user manager must have assigned you permissions for the “CAOC service – Service Request” .
• That, once the form has been completed and validated, it must be signed electronically and sent through the “Send” button on the form itself or through EACAT Procedures > Registration Window .

If you have already received the confirmation communication for registration to the Representa service, the EACAT user manager of your organization must take the following actions:

1. Take a look at the Representa Implementation Guide.
2. Grant the role of qualified official to those people with this condition who need to enter representations into the tool.

3. Assign EACAT users the Representa service roles from the EACAT Configuration section:

   • CONSULTANT : Allows you to consult representations and check if there is a representation between two people for a specific procedure, organization, capacity and day and extract evidence in pdf and/or xml.
   • MANAGER : Contains the consultant's functionalities and additionally allows you to create and modify representations.
   • VALIDATOR : Contains the consultant's functionalities and additionally, allows validating/denying representations pending validation, with the review of the attached documentation.
   • ENTITY ADMINISTRATOR : Allows you to manage the catalog of procedures for an administration as well as its data (entity configuration).
   • SERVICE ADMINISTRATOR : Brings together all the functionalities of all roles.

   Since roles are cumulative in their functions, it is recommended to add only the necessary role. For example:

   • if access to all functionalities is required, the service administrator role is recommended (it is not necessary to have all roles)
   • if you need to create representations and consult them, the manager role is recommended (it is not necessary to have the consultant and manager roles at the same time)
4. The person assigned the administrator role can customize the entity's procedures catalog , if desired (see the section "Adding families and procedures to the procedures catalog via file" in How can I manage the procedures catalog? ). If you have chosen the "AOC Catalog" mode, no action is necessary, since it is AOC that manages the loading and updating of the catalog.
5. Add the entity configuration data as indicated in the Entity data configuration section.
6. Incorporate the link to the citizen portal in your e-mail address . You can check your citizen portal address in the section Registered with the service.
7. Register for the virtual or live training of Representa, for public workers who will have to work with the tool. You can find the link or the calendar at the following link: https://campus.aoc.cat/

Access to the service will be through the EACAT portal www.eacat.cat through authentication with a T-CAT digital certificate or username/password, by accessing the “ Log in ” link.

Once authentication has been made in EACAT, access to the service must be done through the “ Applications ” tab.

Click on the “ Access ” link of the Representa service.

We must keep in mind that the user manager must have previously given permissions to the user.

One of the first steps to take with Representa is to fill in the data in the Organization Configuration section, so that the service documentation appears correctly completed.

You must access the name of the entity located in the upper left margin and click on it. There we will find the data to fill in.

This data is used so that the platform's documentation is automatically filled with information on the protection of personal data from your entity, both requests and reports.

Some clarifications:

• Rights links: fields related to the processing of personal data are included (RAT, information link on ARSOPOL rights and the ARSOPOL rights exercise link), which will be displayed in the registration, modification and processing application templates, which are downloaded from the employee portal and are used to request new registrations and manage existing ones. You must provide the link to your electronic office where the information is located. Links must be complete, that is, they must include “http://www”. It is mandatory to provide a link.
• Catalogue link : You only need to provide information if you have your own catalogue and have a link to your electronic office where you provide information on the procedures and their definition. This link will appear on the citizenship portal in case you want to consult it prior to granting powers of attorney. If you do not provide information, the link will not appear. The link must be complete, that is, it must include “http://www”. It is not mandatory to provide a link.
• Support link : by default, if this link is not reported, the support portal of the AOC Consortium will appear on the citizen portal. If a link of your own is reported, this will be the one that will appear and where citizens will be redirected if they have any questions or incidents with the service. The link must be complete, that is, it must include “http://www”. It is not mandatory to report a link.

To enjoy the best user experience using the services of the AOC Consortium, use one of the supported and updated browsers. Generally (provided that the service does not have specific documentation) you can find all the information regarding the supported browsers for the services of the AOC Consortium in the following link:

https://consorciaoc.github.io/browser-support/

As determined by the specific conditions of the Representa service , user organizations are obliged to approve the conditions of co-responsibility in the processing of personal data of principals and representatives, in accordance with data protection regulations.

Follow these steps:

1. Access EACAT > Procedures > Consortium Provider AOC > Digital certification service > T-CAT: Application and renewal of application certificates. The device certificate applicant must access EACAT and identify themselves with a digital certificate.

Note: a user with the editor role can also access and leave the request ready to be signed by the Device Certificate Requester.

2. Fill out the application in the “Initial Information” tab and indicate:

• The type of certificate to request; medium level seal
• The priority of the request; ordinary or urgent (implies differences in rates and delivery time: 16 business days for ordinary requests and 4 business days for urgent ones).

3. In the “Request Data” tab, indicate the “Use of the certificate” that you want (in field 11):

Note: this means that the entity will not be able to download the mid-level seal certificate from the subscriber's folder because the AOC Consortium will be responsible for doing so. The entity will only be able to download the public part of the certificate from the subscriber's folder.

4. Once all the data has been filled in, the request must be sent for signature using the “Send for signature” button.

5. Sign the conditions of the certificate request. The user with the role of device certificate requester will be able to sign the submission from EACAT/My procedures/To sign, by pressing the “Sign” button. The request will be registered in EACAT and will be in the hands of the Registration entity, which will have to generate it.

Important: in the case of Via Oberta services that require a certificate (AEAT), you must follow the steps in the following FAQ: How to renew a Seal certificate to use AEAT services and use the EACAT submission > section “Procedures” > “Register for Via Oberta services” > provider Consorci AOC > Request for CAOC services

You can find the list of organizations registered with the service, as well as the URL to access their portal and data relating to the protection of personal data at: Information relating to the protection of personal data.